Q: Amazon Order Cancelled?

dealwagger
20
So I just got this email from Amazon regarding that paper towel deal below is being cancelled and refunded :( Is there no hope they will honor the price? I'm guessing not since it was through Drill Spot?



Greetings from Amazon.com,


We're writing to inform you that your order from Drill Spot has been canceled. 

In most cases, you pay for items when we ship them to you, so you won't be charged for items that are canceled. In some cases (e.g., you use a gift card or your debit card is processed as a PIN-less transaction), youmay see a charge for a canceled item. If you are charged for a canceled item, we will refund you within 1-2 business days. 

If you're still interested in this item, please search for it again on Amazon.com. 

We've included your order details below for reference.

We value you as a customer and hope you will continue shopping on Amazon.com.

==================================================
ORDER DETAILS
==================================================

5 of Kimberly-Clark Corp 20Pk Scott Paper Towel 41482 Towel Napkin & Dispenser
(http://www.amazon.com/exec/obidos/ASIN/B000XQ5MTA)


dealwagger posted May 17, 2012
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27 Comments
Acidbaby
Why would they honor it? Its an obvious price mistake and every retailer on the planet has the right to cancel and order based on an error.
Acidbaby (rep: 6.83k) posted May 17, 2012
11
krmills1
Bummer!!!! That was a really great deal if it would have gone through!!
krmills1 (rep: 14.2k) posted May 17, 2012
10
encorez
If the price is listed wrong at a store, you get it for that price, why not the internet?
encorez (rep: 9.96k) posted May 17, 2012
40
Acidbaby
What retail stores honor price mistakes? You might want to look around the customer service areas of any retailer as they have that disclaimer posted in most.
Acidbaby (rep: 6.83k) posted May 17, 2012
10
erick99
In Maryland you have to honor the price that an item is marked. If a store forgets to take the sale sticker off or even if they make a mistake, they have to sell it to you for that marked price. I remember when that law was passed in the early 80s. Maryland is probably a little over-the-top when it comes to such laws and it is not known as a business-friendly place. I live here, but I don't necessarily agree with all of the laws. But, yes, there are places where the shelf price must be honored even if it is a mistake.
erick99 (rep: 17.4k) posted May 17, 2012
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encorez
Target will always match the listed price on the floor, many times I have had this done...
encorez (rep: 9.96k) posted May 17, 2012
10
erick99
Oh, damn. I was really hoping that this was some sort of uber clearance price because at 60 rolls it was still .25 a roll so maybe they were doing okay. I still need a paper towel deal if anyone knows of one.
erick99 (rep: 17.4k) posted May 17, 2012
10
Acidbaby
erick so if I walk into a walmart in maryland and change the price tags on the shelves they have to honor it? which is why most stores wont honor it unless you throw a fit abot it.
Acidbaby (rep: 6.83k) posted May 17, 2012
00
encorez
^ if they leave a sale price up, and change the price at check out, they will give sale price. Or list it wrong on the shelf, Target has given me the lowest prices before. It's call misadvertised price or bait and hook.
encorez (rep: 9.96k) posted May 17, 2012
10
erick99
No, acidbaby, the law doesn't allow for consumer fraud. The stores are pretty good about the policy. I often asked for a sale price that expired or pointed out that there printed price was lower than their POS price.
erick99 (rep: 17.4k) posted May 17, 2012
30
Acidbaby
Bait and switch doesnt really have anything to do with price errors.
Acidbaby (rep: 6.83k) posted May 17, 2012
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encorez
^ I have seen Shopko do this all the time, have the shelf price lower than check out and say it was a mistake. That to me is bait and hook.
encorez (rep: 9.96k) posted May 17, 2012
10
dealwagger
@Acidbaby, I'm not trying to be a whiner. I was just hoping! For the record, JCPenney will honor the shelf price. When they did door busters, if any were left up, they would honor that price mistake.
dealwagger (rep: 10.2k) posted May 17, 2012
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deealovr
This kind of things will no doubt happen.This is also one corrupt practice of online shopping.
deealovr (rep: 2) posted May 17, 2012
00
VirginiaPeanuts
A lot of places honor price mistakes but not all places. It usually depends on store policy but sometimes I think it depends on the cashier or manager. CVS has always honored price mistakes for me in the past but recently a new cashier was hired and she refused to fix a price for an item that was on the sale shelf because it scanned as regular price (items on the sale shelf often scan as regular price and they usually manually enter the sale price for me). She told me to come back when there weren't so many customers because she didn't have time to deal with it.

Do you all remember the code mistake for puma (was it puma?) about a year ago. An error allowed you to enter several 40 or 60% off codes so that you ended up paying close to nothing for a ton of stuff. They didn't honor the orders (obviously) because it was due to a computer error. I think it is easier to make a computer error than a store price error and that might be why they didn't honor the item. Maybe Amazon was responsible for the price error but it is sold by Kimberly Clark so , unless Amazon was to refund Kimberly Clark, it wouldn't be fair to them. I don't know...
VirginiaPeanuts (rep: 11.3k) posted May 18, 2012
00
VirginiaPeanuts
^Or Drill Spot rather...not Kimberly Clark
VirginiaPeanuts (rep: 11.3k) posted May 18, 2012
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zoneric
I think there was a while back a chair at a very cheap price from amazon. Many said that it was a price mistake. Does anyone know if they honored that deal? (it was a chair discounted from around $800 to around $10)
zoneric (rep: 26.2k) posted May 18, 2012
00
bbattag
It's not even an item shipped by Amazon, so they definitely wouldn't fulfill the orders. Not to mention, Im sure buried in the T&C's, it says that they do not honor pricing errors.
bbattag (rep: 6.76k) posted May 18, 2012
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dealwagger
@bbtag, I'm sure you're right--there's always tons of fine print :)
dealwagger (rep: 10.2k) posted May 18, 2012
00
Devan275
I ordered an Allen gun case from Amazon. I got a single allen wrench. Drillspot was the seller. They promptly refunded the money tho.

When price mistakes happen, I feel sorry for the sellers that get negative feedback from people that got cancelled.
Devan275 (rep: 2.75k) posted May 18, 2012
10
erick99
I don't blame them for cancelling the order when you consider that they may well have gotten orders for over 1,000 of the 20 packs given the DP Effect. Great paper towel deals seemed plentiful last fall but mostly at the office supply stores. Hopefully, another one will pop up later.
erick99 (rep: 17.4k) posted May 19, 2012
00
jpanddanielle
@zoneric Maybe?
http://dealspl.us/answer/order_it_omg_price_mistake/14407
User updated and said product shipped
jpanddanielle (rep: 96) posted May 19, 2012
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smartbuddy
Thats a spam mail, the link does not point to Amazon but a disguised link is there in the email...a spoof email to get your amazon password. Beware !
smartbuddy (rep: 24) posted May 20, 2012
10
dealwagger
@smartbuddy What is a spam mail?
dealwagger (rep: 10.2k) posted May 20, 2012
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tpark6283
I got the cancelled email too :(
tpark6283 (rep: 12.5k) posted May 21, 2012
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aplelve
I used to get one cancelled order.I was happy when i had bought it,but when i found my order cancel,i was so disappointed.
aplelve (rep: 2) posted May 22, 2012
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baibai2012
like
baibai2012 (rep: 1) posted Aug 28, 2012
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