Mertado Social Deals
What is Mertado Social Deals?
Mertado Social Deals is a great new way to shop with your friends and save more. Deals on Mertado are offered exclusively to our members. Each deal lasts only for a limited period of time, typically a day. You can browse deals to find great products for yourself, or get rewarded in Mertado Cash for making helpful recommendations to your friends.
There's a Facebook application & a website by the name of Mertado. Which one should I use?
Our Facebook application (http://apps.facebook.com/mertado) and our website (http://www.mertado.com) are both equally good ways to access exclusive deals for members. On our website, you would need to sign in with Facebook Connect, and you would get to see the same deals and community that you see on the Facebook application.
When I am on the website, why do I need to sign in using Facebook Connect?
To become a member of Mertado Social Deals, you must sign in with your Facebook account. Our deals are exclusively for members. Signing in with Facebook helps our members recommend great deals to their friends on Mertado Social Deals, as well as get notified about the latest deals.
Why do I see a clock ticking?
All the deals on Mertado are time limited. Once the clock on any deal counts down all the way to 0, you have run out of time to get in on the deal.
The clock didn't count down to 0, but it says the deal is sold out. What happened? I was hoping to buy at the last minute.
Didn't someone tell you never to procrastinate? We only carry limited inventory, and if enough people get in on the deal early, we will get sold out.
In that case, can you tell me how often do you add new deals? How do I make sure I don't miss out on great deals?
We keep adding new deals all the time. You could get notified about deals by us, or by your friends on Mertado. For the former, make sure that you become a fan of Mertado Social Deals on Facebook, and follow us on Twitter (http://www.twitter.com/mertado). For the latter, make sure that you get all your friends onto Mertado, so that they can alert you when they see great deals.
What is Mertado Cash?
Mertado cash is a currency that you can only use towards buying products on Mertado Social Deals. It can be combined with real dollars to buy any product on Mertado. Each dollar of Mertado Cash is equivalent to 1 US Dollar on our site.
What are the limitations on using Mertado Cash?
Mertado Cash is not money that you can withdraw. It can only be used towards purchasing products on Mertado. It does not have any cash value. Mertado Cash can be used to pay for merchandise on Mertado but cannot be used to pay shipping and handling expenses or sales tax.
How do I earn Mertado Cash?
We now offer more ways for you to earn Mertado Cash. You may earn Mertado Cash by:
Tell your friend about Mertado and earn Mertado Cash. Both, you and your friend will get $10 in Mertado Cash after your friend's first purchase.
2.Participate in surveys
You may now earn Mertado Cash by completing offers & surveys. Participate in any of the surveys/offers and earn Mertado Cash.
You can earn your Mertado Cash here.
How do I make a payment on Mertado?
You can pay for your orders using VISA, MasterCard, American Express and Discover. You may also pay using PayPal.
How do I know that transactions on your website and facebook app are secure?
All transactions on Mertado Social Deals are encrypted and transmitted using bank-level 256-bit SSL encryption. The 256-bit SSL (Secure Sockets Layer) gives you the highest level of protection possible whenever you use credit cards or make other financial or confidential transactions over the Internet. Your credit card information is never stored on file.
What shipping options do I have?
Currently, we only offer standard shipping. Products typically leave the warehouse 1-5 business days after the deal closes. You will receive emails with the tracking information once your order ships.
Why don't I see my State/Province/Country listed in the options?
Currently, we only ship to the 48 contiguous United States. If you love Mertado and live outside of these states, shoot us a note and that would help us plan on expanding our services.
How can I track my orders after I buy something?
Sign in, and look under the .My Account. tab to see the status of your order. And as we mentioned above we send out an email with your tracking number when your order ships.
What if I don't like a product I bought? Can I return it?
We accept returns for manufacturing defects up to 15 days from the date of the sale for a full refund. To return the item, email us on firstname.lastname@example.org, and we will set you up with a return-shipping label. Returns for reasons other than manufacturing defects are also accepted up to 15 days, but a restocking fee of 15% will be deducted from your refund.
Is there a limit on how many of a product I can buy?
Yes, Mertado Social Deals is a service for consumers, not for wholesellers. We want everyone to have a chance to get in on our deals, and for this reason we place limits on how many items an individual can buy.
What if I have more questions? Wait, that was a question in itself!
Shoot us an email: email@example.com, or call us between 10 am to 5 pm PST, Mon-Fri, at 1-877-MERTADO (1-877-637-8236).