Best Buy cancels some Black Friday orders days before Christmas | Hot Topics | an SFGate.com blog

Best Buy cancels some Black Friday orders days before Christmas | Hot Topics | an SFGate.com blog

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sfgate.com offers Best Buy cancels some Black Friday orders days before Christmas | Hot Topics | an SFGate.com blog for News.
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(28) thoughts from other users ...

bikerfaykarla
rep: 37
Well this makes sense! I bought a 55 inch Samsung TV on black Friday. I checked online and was displaying my order but I couldn't cancel or view the status and the automated system had no record of the order. I received no word from Best Buy until I called them on 12/19/11. The rep asked me when I would like the TV delivered. I said 12/22/11, then the day came and it arrived at noon. Not sure what happened but it did seem like if the order was going to be cancelled.

--I accidentally clicked on thumbs down! Please disregard one of them. :(
bikerfaykarla posted Dec 25, 2011
  0 |   0
socketassault
rep: 90
Haha. When will you people ever learn?
There are so many alternatives to Worst Buy, yet you can continue to flock to their stores for their overpriced electronics.

Protip Best Buy is always overpriced and the majority of their instore "deals" can be had cheaper online.

Stop going to their store and canceled orders will not be an issue anymore.
socketassault posted Dec 25, 2011
  0 |   0
akaricke
rep: 159k
Bestbuy has the nerve to label certain shoppers "devil shoppers". Bestbuy is the devil themselves.
akaricke posted Dec 24, 2011
  0 |   0
dvinegrace83
rep: 36.9k
ughhh....lame!! Although the holidays shouldn't just be about giving and receiving material things, this still sure as heck makes things frustrating and inconvenient for a lot of people!!
dvinegrace83 posted Dec 24, 2011
  0 |   0
victory1
rep: 1.71k
Merchants should be held legally responsible for their online advertising. If they are unable to incorporate an accurate system of inventory control for online sales, then they should not be conducting business on line. Perhaps they deem themselves exempt of "bait and switch" laws for online advertising.
Although I personally did not make any BB purchases, I sympathize with the disappointment and frustration of those who did. Best Buy...you fail.
victory1 posted Dec 24, 2011
  2 |   0
kimeeb
rep: 65.6k
I only placed one order with BB this season...got my product as promised, and on time. I feel bad for the people that have experience that. Shame on BB!
kimeeb posted Dec 24, 2011
  0 |   0
hqian1
rep: 6.74k
Best Buy normally does something to compensate those customers that got their orders canceled. Let's see what it does this time.
hqian1 posted Dec 23, 2011
  0 |   0
baldieee09
baldieee09 replied:
I wouldn't say "normally" ...
Posted Dec 24, 2011
  0 |   0
nimrodboy3
rep: 67.9k
ouch..that bytes (yeah..that's right..i made a geeky pun..or something)
nimrodboy3 posted Dec 23, 2011
  0 |   0
allanrc689
rep: 243
BB had a midnight madness sale last nite. Item I wanted was NOT avaialbe during the sale, but was this AM at the "un" sale price. I received a replacement item vs the computer i ordered on BF, after I was asked to reconfirm the order 3 times, and they kept the charge open when the hold expired -- but you had to CALL (and wait nearly 2 hours) to get the replacement item
last item i bought from BB was put in the cart at one price, but charged at the non sale price when i checked out. NOTE the number of unhappy posts here BrianDunn@BestBuy.com S/B looking for a new job REAL soon
allanrc689 posted Dec 23, 2011
  0 |   0
gibbletz
rep: 124
I went in to pick up a memory card I had ordered online. It should have taken 5 minutes, but I was ignored and told to please wait while several people were rung up ahead of me in line, at the online pickup station. Instead of going to the sales registers or customer service they used this counter, and ignored the people picking up until the line for pickup was over 5 people long. Even though I was next in line and they had all their POSs manned. If the memory card was not free from using my bank points I would not have stepped back into their stores.

This stems from the treatment I got when they were running the bogus sale ad site. They would advertise a price and when you went to look for it the item was priced higher. If you argue the price they pulled up the ad online to show you and the price was the same as the price on the shelf, not the ad they mailed or emailed. If you had the ad or the email on your phone you were called a scammer. They lost the class action on that one. They had an internal web page that was set up to bilk customers. Best Buy has a history of doing things like this. No surprise here really and I hope they go the way of Circuit City.
gibbletz posted Dec 23, 2011
  0 |   0
mnvikings11
rep: 7.34k
I have run into a lot of problems at my local BB, just to pick-up a item takes over 15 min. when it should only take 5 at the most. They need a new system to speed up the in-store pick-up process.
mnvikings11 posted Dec 23, 2011
  0 |   0
sfreestuff
rep: 544
The CEO of BestBuy is Brian Dunn (Brian.Dunn@bestbuy.com). I would recommend sending him a clear and calm message about what happened and how this makes you feel about the company. It might also be a good idea to say how BestBuy has made Christmas (or a Birthday) difficult this year or how your children will not get the xyz item(s) that they had been promised.

I hope BestBuy will make things right.
sfreestuff posted Dec 23, 2011
  2 |   0
Srodrigueziii
rep: 38
Ordered a few games, received a gift card code today in the amount of my purchase. Could be worse, I suppose.
Srodrigueziii posted Dec 23, 2011
  0 |   0
pat1679
rep: 36
Since my bad experience with Best Buy, I never ordered anything from them. Though it is cheaper I'd prefer NewEgg or Amazon over Best Buy. Better to pay little more for good customer service rather than paying less with no customer service at all.
pat1679 posted Dec 23, 2011
  0 |   0
preppykid
rep: 123
The only time I go Best Buy these days is to try out the product before I buy it online @ Amazon, Newegg, etc., where it is cheaper, most likely no tax, and free shipping.
preppykid posted Dec 23, 2011
  0 |   0
HTAtivan
noob
I did hear that they will be sending out e-gift cards to those who had their orders canceled for the amount of whatever you purchased. Check your email if you were one of those whose order was cancelled
HTAtivan posted Dec 23, 2011
  0 |   0
egagroupusa
rep: 191
BB is a rip off anyways. why buy in-store and pay their over priced merchandise when you can go online and find it for 15% cheaper.
egagroupusa posted Dec 23, 2011
  1 |   0
chirowolf
rep: 114
B&M store wonder why they are going under. If you can't handle your online and B&M Store then it is time to admit you have a management problem. BB is known for having limited quantities and overselling. i'm sure they will be happy to sell you something more expensive.
chirowolf posted Dec 23, 2011
  2 |   0
zoelee
rep: 43.1k
Now I figured out why the camera, which I ordered from BB for pick up even not shipping, had no any status update for almost a week until I couldnot wait,canceled the order and got it from Newegg.
zoelee posted Dec 22, 2011
  1 |   0
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